Concierges assist patrons at hotels, apartments, or office buildings with personal services. May take messages; arrange or give advice on transportation, business services, or entertainment; or monitor guest requests for housekeeping and maintenance.
  • Provide directions to guests.
  • Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events.
  • Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.
  • Make travel arrangements for sightseeing or other tours.
  • Provide business services for guests, such as sending or receiving faxes or shipping packages.
  • Arrange childcare services for guests.
  • Pick up and deliver items or run errands for guests.
  • Order flowers for guests.
  • Carry out unusual requests, such as searching for hard-to-find items or arranging for exotic services, such as hot-air balloon rides.
  • Receive, store, or deliver luggage or mail.
  • Plan special events, parties, or meetings, which may include booking musicians or celebrities.
  • Perform office duties on a temporary basis when needed.
  • Arrange for interpreters or translators when patrons require such services.
  • Arrange for the replacement of items lost by travelers.
  • Provide food and beverage services to guests.
  • Clean and tidy hotel lounge.
Work Context
  • Telephone — 96% responded "Every day".
  • Electronic Mail — 96% responded "Every day".
  • Contact With Others — 87% responded "Constant contact with others".
  • Face-to-Face Discussions — 86% responded "Every day".
  • Deal With External Customers — 73% responded "Extremely important".
  • Work With Work Group or Team — 58% responded "Extremely important".
  • Letters and Memos — 58% responded "Every day".
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Work Activities
  • Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
  • Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
  • Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
  • Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
  • Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
  • Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
  • Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
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Detailed Work Activities
  • Arrange services or reservations for patrons.
  • Provide patrons with directions to locales or attractions.
  • Arrange services or reservations for patrons.
  • Organize recreational activities or events.
  • Arrange services or reservations for patrons.
  • Clean facilities or work areas.
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Knowledge

Customer and Personal Service
  • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English Language
  • Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Clerical
  • Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
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Skills

Service Orientation
  • Actively looking for ways to help people.
Social Perceptiveness
  • Being aware of others' reactions and understanding why they react as they do.
Active Listening
  • Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking
  • Talking to others to convey information effectively.
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Abilities

Oral Comprehension
  • The ability to listen to and understand information and ideas presented through spoken words and sentences.
Speech Clarity
  • The ability to speak clearly so others can understand you.
Oral Expression
  • The ability to communicate information and ideas in speaking so others will understand.
Speech Recognition
  • The ability to identify and understand the speech of another person.
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Personality

People interested in this work like activities that include ideas, thinking, and figuring things out.
They do well at jobs that need:
  • Achievement/Effort
  • Persistence
  • Initiative
  • Leadership
  • Cooperation
  • Concern for Others
  • Social Orientation
  • Self Control
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Technology

You might use software like this on the job:

Office suite software
  • Microsoft Office Hot Technology
Data base user interface and query software
  • Data entry software Hot Technology
Word processing software
  • Microsoft Word Hot Technology
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Education

High School Diploma or
Some College Courses
usually needed

Get started on your career:

Job Outlook

New job opportunities are very likely in the future.
Salary
$32,380
$23,440
$52,020