Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.
Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Detailed Work Activities
Clean facilities or work areas.
Assign resources or facilities to patrons or employees.
Explain regulations, policies, or procedures.
Respond to customer inquiries.
Monitor availability of equipment or supplies.
Resolve customer complaints or problems.
Clean fabrics or apparel.
Prepare operational reports or records.
Communicate with management or other staff to resolve problems.
Clean fabrics or apparel.
Monitor patron activities to identify problems or potential problems.
Administer first aid.
Handle luggage or other possessions for patrons.
Distribute resources to patrons or employees.
Perform housekeeping duties.
Maintain facilities.
Handle luggage or other possessions for patrons.
Maintain supply or equipment inventories.
Assign resources or facilities to patrons or employees.
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Speaking
Talking to others to convey information effectively.
Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Service Orientation
Actively looking for ways to help people.
Social Perceptiveness
Being aware of others' reactions and understanding why they react as they do.
Speech Recognition
The ability to identify and understand the speech of another person.
Oral Comprehension
The ability to listen to and understand information and ideas presented through spoken words and sentences.
Speech Clarity
The ability to speak clearly so others can understand you.
Oral Expression
The ability to communicate information and ideas in speaking so others will understand.
People interested in this work like activities that include ideas, thinking, and figuring things out.
